Service portal

karthik65
Tera Guru

I need to add additional fields to the Service portal Open tickets menu for My Request widget. Custom fields for current Approvers and Stage.

8 REPLIES 8

Dr Atul G- LNG
Tera Patron

Hi @karthik65 

 

You need to change / modify the widget, but what is your exact business case ?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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karthik65
Tera Guru

I need to add Stage field and Approvers fields in My Request Widget

Please share screensshot buddy.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron

@karthik65 

you can configure it from here under the Catalog Administration module

AnkurBawiskar_0-1735834503926.png

Can you explain by sharing screenshot where it has to be added?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader