Service portal

karthik65
Tera Guru

‎01-02-2025 07:03 AM

I need to add additional fields to the Service portal Open tickets menu for My Request widget. Custom fields for current Approvers and Stage.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-02-2025 07:09 AM

Hi @karthik65 

 

You need to change / modify the widget, but what is your exact business case ?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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karthik65
Tera Guru

‎01-02-2025 07:15 AM

I need to add Stage field and Approvers fields in My Request Widget

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to karthik65

‎01-02-2025 07:17 AM

Please share screensshot buddy.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

‎01-02-2025 08:15 AM

@karthik65 

you can configure it from here under the Catalog Administration module

AnkurBawiskar_0-1735834503926.png

Can you explain by sharing screenshot where it has to be added?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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