Service request has closed completed but still shows into Open status into serviceportal dashboard

[Deepa12]

HI,

The request was closed completed(request item and task also) but still its shows into service portal home -my request tab (open request list) itself. pls advise why its still showing in the list.

Thanks.

[BhavaniYamsani]

Hi @Deepa12 ,
1) ServiceNow provides a property, glide.lists.live_list_enabled, which enables live updates for list views. Ensure this property is set to true in your instance.

2) Wherever you are updating this script, there you need to update the active field to false once state changes to closed complete.

Please mark as helpful, if this helps you.

Thanks & Regards

Yamsani Bhavani

[Tanushree Maiti · Accepted solution]

Hi @Deepa12 

 This issue could be caused by the record's Active flag remaining true.

Refer: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957617

https://www.servicenow.com/community/developer-forum/closed-requests-being-reported-in-open-requests...