Service Workspace Operation open incident and see the details tab as the default tab

[Lior grinberg1]

Hi Experts,

My use case is when the user selects an incident in the Service Workspace Operation it shows the Overview tab as the first and default tab.

Is there a way that the Details will be the default tab?

I would like this behaver also for problem record.

Thanks, you all for your help 🙂

Best regards,

Lior Grinberg

[RaghavSh]

Try this solution recommended by SN:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1642134 

[Lior grinberg1]

Hi Raghav,

Thanks for your replay.

I don't want to change the order. I want that when I enter to the incident the default tab that will be shown will be the Details.

Is that possible?

Thanks,

Lior Grinberg

[RaghavSh]

@Lior grinberg1 That doesn’t seesm to be possible with current setup.

You will have to do the modifications SN Suggested else wait till SN roles out something oob for this.

Please mark the answer correct/helpful accordingly.

[RaghavSh]

@Lior grinberg1 You can use idea portal to submit and idea but this is not possible currently.