ServiceNow AI related course tips and From where to start?

SD_Akshay
Tera Guru

Hello All,

 

I want to start learning all the things related to ServiceNow AI from ServiceNow University. I want to start from Basic to Advanced. I know and have heard below terminologies 

 

1. Generative AI

2. AI Agent

3. Agentic AI

4. Now Assist

5. AiOps etc.

 

I want to get a full learning path from someone who actually knows it and has done it (Not the answer from ChatGPT/Cloude please). I am looking for University links or a path same way which we have for the CSDM learning path.

 

It will be really helpful if someone will actually provide here, as most of we all getting confused about where to start, and we only heard words from LinkedIn or from the JD. If it's something from base modules, we can learn then I would like to get course links related to AI for modules (ITSM, ITOM, Integrations).

 

Thanks in advance.

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Regards
Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/
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Tanushree Maiti
Tera Patron
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Tanushree Maiti
Tera Patron

Hi @SD_Akshay 

 

ALso for your query:

 

AI Module for integration:

AI Agents and 3rd party integrations

https://www.youtube.com/watch?v=2j6kKALy7lE

AI Agents for Integration Hub: Data matters most in the world of AI

 

AI module for ITSM:

https://www.youtube.com/watch?v=smTPmoNCesA

Task Intelligence for ITSM - Quick Start Guide

Agentic AI courses - already mentioned

Now Assist - already mentioned

AI in ITSM (full overview) 

 

AI module IN ITOM:

ITOM AIOps Resource Library

Introducing the ServiceNow ITOM AIOps Configuration Center

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Are you overwhelmed by the buzz around AI agents and unsure what really matters for your business? In the age of digital transformation, the dream of AI-powered business transformation has often been hindered by siloed systems, fragmented tools, and disconnected workflows. Join us in this webinar
You won't want to miss this opportunity to learn how ServiceNow is leveraging Gen AI with Now Assist for ITSM. We'll deep dive into the challenges we are solving, and who we're solving for. You'll get to see a live demo of the product and get a sneak peek at what's to come. This session is for ...