ServiceNow AI related course tips and From where to start?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
43m ago
Hello All,
I want to start learning all the things related to ServiceNow AI from ServiceNow University. I want to start from Basic to Advanced. I know and have heard below terminologies
1. Generative AI
2. AI Agent
3. Agentic AI
4. Now Assist
5. AiOps etc.
I want to get a full learning path from someone who actually knows it and has done it (Not the answer from ChatGPT/Cloude please). I am looking for University links or a path same way which we have for the CSDM learning path.
It will be really helpful if someone will actually provide here, as most of we all getting confused about where to start, and we only heard words from LinkedIn or from the JD. If it's something from base modules, we can learn then I would like to get course links related to AI for modules (ITSM, ITOM, Integrations).
Thanks in advance.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
32m ago
Hi @SD_Akshay
Overview:
Agentic AI:
Now Assist:
- What is Now Assist?
- Now Assist Admin Console overview
- Now Assist AI Agents Deep Dive
- Now Assist for IT Service Management (ITSM) Essentials
- Now Assist Essentials
- Now Assist for IT Service Management (ITSM) Implementer
- Now Assist for Creator Implementer
- Now Assist Data Kit Fundamentals
- Now Assist for Creator Guide
- Now Assist for HR Service Delivery (HRSD) Implementer
- Now Assist for Customer Service Management (CSM) Implementer
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
27m ago
Hi @SD_Akshay
Check these video
Now assist:
https://www.youtube.com/watch?v=URJbG8HF5D0
https://www.youtube.com/watch?v=j1nVa1hrQF4
Now Assist in AI Agents - Resource Guide [Updated February '26]
AiOps:
Introducing the ServiceNow ITOM AIOps Configuration Center
Quick Start Guide for ITOM AIOps Event Management
ITOM: Predictive AIOps || Knowledge & Troubleshooting Resources
A Comprehensive Overview of AIOps and Its Magic in Action
https://www.youtube.com/watch?v=RZKhaP34_Ro&t=2s
https://www.youtube.com/watch?v=AdG228DSYHA
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
18m ago
Hi @SD_Akshay
ALso for your query:
AI Module for integration:
AI Agents and 3rd party integrations
https://www.youtube.com/watch?v=2j6kKALy7lE
AI Agents for Integration Hub: Data matters most in the world of AI
AI module for ITSM:
https://www.youtube.com/watch?v=smTPmoNCesA
Task Intelligence for ITSM - Quick Start Guide
Agentic AI courses - already mentioned
Now Assist - already mentioned
AI module IN ITOM:
Introducing the ServiceNow ITOM AIOps Configuration Center
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti