ServiceNow AI related course tips and From where to start?

SD_Akshay
Tera Guru

Hello All,

 

I want to start learning all the things related to ServiceNow AI from ServiceNow University. I want to start from Basic to Advanced. I know and have heard below terminologies 

 

1. Generative AI

2. AI Agent

3. Agentic AI

4. Now Assist

5. AiOps etc.

 

I want to get a full learning path from someone who actually knows it and has done it (Not the answer from ChatGPT/Cloude please). I am looking for University links or a path same way which we have for the CSDM learning path.

 

It will be really helpful if someone will actually provide here, as most of we all getting confused about where to start, and we only heard words from LinkedIn or from the JD. If it's something from base modules, we can learn then I would like to get course links related to AI for modules (ITSM, ITOM, Integrations).

 

Thanks in advance.

5 REPLIES 5

Tanushree Maiti
Tera Patron
Learn how Now Assist AI agents power agentic AI in the ServiceNow AI Platform, how they work, and the process for building an agentic workflow. Chapters: 00:06 ServiceNow AI agents 00:45 Agentic AI versus generative AI and rule-based automation 01:10 Agentic workflows 01:52 How agentic AI works ...
ServiceNow Now Assist Complete Demo - part 1 | ServiceNow AI Series 2026 . 🚀 Below are my top contributions to the ServiceNow Community - helping professionals crack interviews & master real-world scenarios. 🌐 Get Top-Notch ServiceNow Interview Questions https://servicenowspectaculars.com/ 🚀 FREE
Elevate your IT Operations knowledge at AIOps Power Hour-a recurring deep-dive led by ServiceNow ITOM AIOps experts. 90 minutes webinars plus a 30-minute live Q&A, you'll explore practical approaches to streamline incident resolution, automate configuration data, and optimize service health. This
AIOps: Predict and Prevent issues before they impact users and keep your digital services running 24/7. See how ServiceNow AIOps, uses the principles of AI to assist and help automate the work of today's IT Operations teams.

Tanushree Maiti
Tera Patron
Are you overwhelmed by the buzz around AI agents and unsure what really matters for your business? In the age of digital transformation, the dream of AI-powered business transformation has often been hindered by siloed systems, fragmented tools, and disconnected workflows. Join us in this webinar
You won't want to miss this opportunity to learn how ServiceNow is leveraging Gen AI with Now Assist for ITSM. We'll deep dive into the challenges we are solving, and who we're solving for. You'll get to see a live demo of the product and get a sneak peek at what's to come. This session is for ...

glideFather
Tera Patron

ahoy @SD_Akshay,

 

you can check the article I wrote the other day:

[GF#8] Getting started with Now Assist

 

Have fun!