ServiceNow AI Search

[I_Das]

Hello,

In ServiceNow AI search how to create a new boost search action of "Boost by User Context(Dynamic)" boost type and how can we test the same if it is working properly or not? Kindly explain the procedure of creating and testing "Boost by User Context(Dynamic)" boost type.

Thank You.

[Paul Curwen]

Boost by User Context (dynamic) is generally useful if you want articles to be presented nearer the top of the results for things like language, or country.Here is an example that would move KB articles up the results list if the articles language matches the users language (set on the sys_user table) :

remember that the bigger your Boost Weight value is will extra-boost your boost 🙂 

Another example is matching KB articles with a custom u_county_iso field that allows multiple countries to be specified against the users country field on the sys_user table: 

If Helpful please mark as Helpful/Correct

[I_Das]

Thank you.

[I_Das]

I have done the first example as you have shown. But how do I test the functionality?

Thank you