ServiceNow and Sharepoint Integration

[supriya pratapa]

I would like to know the process of Integration ServiceNow and SharePoint.

The requirement is, once a file is attached to RITM, it should be created as file in one of the folders of SharePoint.

Can this be achieved with a service graph connector?

[Ankur Bawiskar]

@supriya pratapa 

there is spoke available for this but it has cost

Microsoft SharePoint Online Spoke 

If you will not be using the out of the box ServiceNow Integration Hub license. you will need to utilize microsoft graph api to allow you to manage SharePoint within the ServiceNow instance. You can have a further read on this document provided.

https://learn.microsoft.com/en-us/graph/api/resources/sharepoint?view=graph-rest-1.0

sharing some links

Microsoft Azure AD – Graph API to ServiceNow Integration Using REST Message 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[supriya pratapa]

Hi @Ankur Bawiskar 

Thanks for the solution. 

Once the attachment is added and the request is submitted, then the attachment should not be saved/stored in ServiceNow instead it should be stored in Sharepoint. Could you please suggest on how this can be achieved. How can we restrict the attachment being stored in ServiceNow since the attachment might contain some personal data.

[Ankur Bawiskar · Accepted solution]

@supriya pratapa 

not possible.

You cannot transfer attachment from ServiceNow to Sharepoint without it being stored in instance.

That's not how attachment work

Why not encrypt the attachments if it contains sensitive data with column level encryption?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[supriya pratapa]

Hi @Ankur Bawiskar 

I have gone through the documentation below

Microsoft SharePoint Online Spoke

I would like to know, if we need to set up both Configure Microsoft SharePoint Graph connection and Microsoft SharePoint Online connection records in ServiceNow

Because ours is single tenant and as per my understanding Online connection would be sufficient.