Servicenow community profile another user not able to see posts

Sirri · ‎06-13-2024

Hi All,

Another ServiceNow community user is not able to see post when we check in profile. why this happening please let me know but user is able to post question after posting that user shared that link with me but I'm also getting error Message Not found. Please let me know why this happen.

Thank you

Kris Moncada · ‎06-13-2024

Can you post the link in question?

Sandeep Rajput · ‎06-13-2024

@Sirri This is happening because of the recent spam filter applied by the community administration team. The post added by the user should be under the moderation review hence it is not available for other users. Once the post is approved, other users will be able to see it.

Hope this helps.

Dr Atul G- LNG · ‎06-13-2024

@David request you plz help here.

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Regards

Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer

LinkedIn: https://www.linkedin.com/in/dratulgrover

YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Known Issue in the ServiceNow Community

Currently, there is a limitation when embedding screenshots directly into a Community post or question. Members may not be able to download the image or zoom in sufficiently to view the details. For better visibility and quicker resolution, you can either:

Attach the image as a file so members can download and view it at full resolution, or
Embed the image using a larger image size. This needs to be done manually when creating the post.

David · ‎06-13-2024

@Sirri Please share the username for that user. If you know the title for that post, that'd also be helpful in understanding what's happening. Thanks!