ServiceNow Flow designer

tsai25044 · ‎12-20-2023

Hi ,

Need to create an incident with attachment in it when a SLA is triggered and the report is sent to particular group using FLOWDESIGNER.

Here we need to use trigger we cannot use use inbound email.

Any help.

Amit Verma · ‎01-02-2024

Hi @tsai25044

I have already given the screenshots in my earlier answer. Please refer to the older replies for the same.

Thanks & Regards

Amit Verma

Please mark this response as correct and helpful if it assisted you with your question.

View solution in original post

Dr Atul G- LNG · ‎12-21-2023

Hi @tsai25044

So confusing, you want to send an email to the Incident group, when SLA is breached or what?

Did you try the OOTB notifications on SLA table.

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Dr. Atul G. - Learn N Grow Together
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tsai25044 · ‎12-21-2023

Hi @Dr Atul G- LNG

when scheduled report is generated to a particular group with some report.

From that we need to create an incident and we need to attach that report details("EXCEL or XML file") as an attachment in that incident using Flow designer.

Please help me with this.

Dr Atul G- LNG · ‎12-22-2023

Hi @tsai25044

So you want, when a report emailed out, you want the system to create an Incident and attach that report in an incident? Is my understanding right?

May I know what is the use of this ?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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tsai25044 · ‎12-25-2023

Yes what you are saying is right. can you create a custom action because OOTB functionalities won't help here.

can you help me with that.

Thnaks