ServiceNow Flow designer

[tsai25044]

Hi ,

Need to create an incident with attachment in it when a SLA is triggered and the report is sent to particular group using FLOWDESIGNER. 

Here we need to use trigger we cannot use use inbound email.

Any help.

[Amit Verma]

Hi @tsai25044 

Look Up Record is available as a Flow Designer ServiceNow core action Out of the Box. You need not to enable any plugin for that. Please check it in ServiceNow Core.

Also, as we have kept the trigger for the flow as a creation of your report record in the sys_email_attachment table, on execution of your scheduled job to create the report, post report generation, an attachment containing the report should be sent as an email which will generate a new record in the sys_email_attachment table. When the condition for our flow trigger i.e. Email is name of your Report Record and File Name as name of the attachment created by your report satisfied on this table, the flow execution will automatically happen. You need not to give any manual inputs like sys_id to trigger it.

Please find attached the update set of the flow for your reference which you can import on your dev instance and try.

Thanks & Regards

Amit Verma

[tsai25044]

Hi @Amit Verma ,

Can you send me the screenshots of the flow that you have created. 

Thanks & Regards,

saiteja

[Amit Verma · Accepted solution]

Hi @tsai25044 

I have already given the screenshots in my earlier answer. Please refer to the older replies for the same. 

Thanks & Regards

Amit Verma

[tsai25044]

Hi @Amit Verma ,

Thanks for your helpful. Used diiferent approach using your method

Regards,

Saiteja