Servicenow inbound email action is not working in PDI

Anitha S
Kilo Contributor

‎04-01-2020 04:37 AM

In my personal developer instance, I have created a notification script for inbound action.

As all parameters are passed correctly, I can't receive emails in my ServiceNow instance. Even I can't see logs in System Logs -> Emails. Inbound action is not even working in my instance.

I have checked with my colleague, he is also facing the same issue right now.

Does anyone know why is this happening?

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SanjivMeher
Kilo Patron
Kilo Patron

‎04-03-2020 05:35 PM

Do you have incoming email active in Email Properties?

find_real_file.png


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Mike Patel
Tera Sage

‎04-03-2020 05:35 PM

Go to Email Properties and enable incoming by default it's off.

find_real_file.png

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Anitha S
Kilo Contributor

‎04-05-2020 11:27 PM

I have already enabled email properties. find_real_file.png

Still inbound email script is not working.

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Tanvi Jain
Kilo Contributor

‎04-05-2020 11:50 PM

Hi,

Please find the below link that might be helpful:

https://community.servicenow.com/community?id=community_question&sys_id=5bfd2406dbee3f0414d6fb243996...

 

Please mark reply as Correct/Helpful, if applicable. Thanks!

Regards,
Tanvi

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