Resolved! Need to remove New button
Need to remove New button on the Change Tasks related list for Normal, Emergency, and Standard change How to achieve it can anyone please help ?
Forum Posts
How to make the incident number as hyperlink in email notifications
Hello All,I would like to make my incidnet number as a hyper link in the mail notifications which is triggered when a comment is added to a ticket the mail script for this is attached below. (function runMailScript( /* GlideRecord */ current, /* Tem...
Add attachment from the ui page
Hi Folks, I have a requirement from the client to upload the attachment to a record using a file input from the UI page.Can anyone help with the script to achieve this?
Resolved! Empty field on my report chart
Hi, could someone help me with this "empty" field in my report chart? Why is it showing? Thanks!
Hide item by user criteria, but allow the use by url
Hi,I need to hide an item (record producer) in the Employee Portal at the end to have this 3 possible configuration: 1- Users that see the item on the portal and use it2- Users that not see the item by the portal but can use it by URL link3- Users t...
How to add button in UI page
Hi Team, I have build a UI page that is getting data from multiple tables based on our clients requirement but now we want to add one custom button on UI page to generate PDF.(this should covert our Ui Page to PDF). Let me know if anyone have configu...
Finding and deleting orphaned attachments
Looks like I can't create articles anymore so I guess I'll post it as a question. 2025-01-29 Edit: As of Washington, there is now an out-of-box way to delete orphaned attachments......which ServiceNow is keeping really quiet about. Maybe this articl...
Resolved! Reference Qualifier with Script Include in List Collector Variable
Hi Friends,We have one requirement, where into a variable list collector we have populate list of users those are members of 3-4 groups. With the help of script include we have found list of users and use that script include into reference qualifier ...
Getting all the tables based on field values
Hi,I know the name of my company ABC. It is a field value. Is there a way I can get all the tables with this field value? Kindly help.RegardsSuman P.
How to set default view for scoped application
Hi Team,Currently working in WSD scoped application. Here under the "workplace services" module if we open the record we having "workplace service item" in related list.1. In this workplace service item I have create one new view(ex: testing view) so...
Extending Business Rule
Hi all I have a change request table that was extended to create another change request table called XYZ Change (this is an example Question to all the experts out there, is there a way to extend a business rule from the main change. I am asking bec...
AI Search Result Action
Hello, We need to create Incident ticket from result given by AI Search. In AI Search, we have configured Categories table. Now, when user search for any issue, its related category would appear and on clicking category, Incident form should open wit...
how to show name instead of sys_ID on sys_choice table
On the Incident form, Service offering is a Reference field (referencing the service_offering table) and the Issue type field is a custom choice field, dependent on what is entered in the Service offering field. When I view the sys_choice table for t...
Resolved! Adding communication tasks on incident related list
Hello, I am trying to add a related list on the incident form that has related communication tasks from the incident_alert_task table. I created a relationship below . it shows me all records from the incident_alert_task but not of the specific incid...
