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Resolved! Finding reference to fields in flows

Good morning!We have a need to find all Flows that have any reference to a specific field. Has anyone done anything like this or have an idea how we could do this? For example, if a flow updates the service_offering fields, or uses the service_offeri...

smfoister by Giga Expert
  • 1019 Views
  • 1 replies
  • 3 helpfuls

Email script line break

We have a older script which doesn't seem to be adding the line breaks back into comments anymore from our incidents. It is still taking the last comment, removing author and date and attaching the KB article correctly, but the body of the remaining ...

Katie Boal by Tera Contributor
  • 1583 Views
  • 2 replies
  • 0 helpfuls

PDI Login Issue because of MFA

I have recently enabled email MFA on my PDI and it asks me t enter the OTP as well, however, I am not receiving any email in my inbox. Because of this, I am not able to login to my PDI anymore. Please let me know if anybody else has faced this issue ...

Aakriti20 by Tera Contributor
  • 834 Views
  • 6 replies
  • 0 helpfuls

Email notification get name of user who commented

Hi,I'm configuring a notification and email templates on "case commented". I'm trying to get the user who wrote the comment to be captured. I tried with the solution in this thread but it didnt work: https://www.servicenow.com/community/spm-forum/how...

CE_ by Tera Contributor
  • 887 Views
  • 5 replies
  • 1 helpfuls

Prevent deduplication Task creation for a specific class

We have a custom table extending from cmdb_ci_netgear called u_network_circuits I am trying to create a health inclusion rule to prevent de duplication tasks from being created for items in the custom table.  I have created a couple versions with no ...

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chaluisant by Tera Expert
  • 621 Views
  • 3 replies
  • 1 helpfuls

Resolved! create report on time to assign incident

Good afternoon everyone:   I'm trying to build a report within the Dashboard Builder to show the time to assign an Incident. I've enabled the appropriate Metric Definition allowing me to track Incident Stat Duration and can see this metric tracked in...

find_real_file.png find_real_file.png
tbofinger by Tera Contributor
  • 2380 Views
  • 4 replies
  • 3 helpfuls