Can a request and request item be deleted by an admin in ServiceNow? If yes, do I just follow the steps below?I have a few test requests and request items in Production I need to remove for reporting purposes. There is no pii data so I don't think th...
when I make any update on any questionnaire like adding new questions or removing some, these updates are reflected on the web but not in the mobile app(Agent App), the questions don't update, and even if I created a new instance from the questionnai...
I imported a spoke with spoke builder and want to delete it. Is that possible? Yes, it's a sub-prod instance
Hi everyone, I need to create an UI action to export certain fields from a ticket to a pdf file. I followed the instructions on previous topics - UI Action Button to Access Export > PDF Portrait and UI Action to export a form to pdf , however the...
Can someone help me with Proactive triggers? they are not coming up in the instance even though installed all the plugins, enabled the property too. I am using a demo instance. Thanks in advance!
Hi All, I am trying to create a dbview where my requirement is to do a string match in where clause of a table. Likemetric_type = 'abcd'Any suggestions on how this can be achieved? Thanks in advance.
Hi, In which table can I find the full payload I received in the step output? The payload is truncated, but somewhere the payload should be stored to get the full data.
Hello In September, I posted, "How to gather the profile for an acquired AccessToken via an endpoint?"...OAuth Access Token: Profile? Is there a way to determine its instance ID, scopes, and App? In short, I sought an approach for what InstanceID wa...
Post successful request for an OAuth access token, using ServiceNow REST API to review this access token's profile?:For what instance has this access token be authorized to access?What scopes are permitted when accessing this authorized instance?Glob...
Hello,I have 5 incidents that were all closed (after they are closed, users can no longer update / reopen), but somehow reopened - seemingly by the system..all 5 incidents were reopened at the same time. I have confirmed the user was not able to do t...
Hi, I am using Jasmine in ServiceNow to perform automated tests, using the Automated Testing Framework. Everything is going great, but I don't know how to use the Automated Testing Framework to accomplish one type of test that I am wondering about. ...
Hi, I need to set up due date on RITM using the flow. due date should be 14 days from the open date of the RITM.thanks,S
Normalize the department name , when user data are import?
I have a record producer with a Checkbox variable. This variable should only be visible on the Service Portal IF the user is within a certain group. I am aware that I cannot use isMemberOf on Client Scripts, and that I need to create a Script Include...
Hi All, We would like to utilise the 'Checklist' functionality - currently on Jakarta. This works a treat apart from the copious amounts of 'work notes' that a new checklist adds - see picture below: I want to remove the 'Checklist item added:' from...
