Hi, I am trying to make it so that when any e-mail replies are added to an incident, the incident automatically reopens/moves to work in progress status. Based on the script under the Actions tab in the Update Incident (BP) inbound action, it looks ...
I would like to have a report (or any other mechanism) that allows the tracking of the individual performance for every SD Agent L1.It needs to track how many tickets an agent is handling on a daily/weekly/monthly/yearly basis.This will allow us to t...
I am trying to use sysparm_limit to access the kb_knowledge table through the table rest api. However, when I specify sysparm_limit, e.g., sysparm_limit=1, in the table get request, ServiceNow returns an empty array result array. { "result": [] }...
Hello Guy's On the RITM i am trying to show the diplay value for "select Box" type variable but unable show that with below methods:getDisplayValue()g_form.getDisplayBox(‘field_name’).value Thanks in Advance!
I created a Scooped app, in the scooped app but when I try to edit it it says: 'Your dashboard could not be saved'
Hey guysI need help... I'm using the attachmentHandler in the service portal to use the upload file in a custom component. Everything has worked so far, but when I go to view the attached file in the record, a new tab opens with 'undefined'... what a...
Here's the attached screenshot .
We have the below script to prevent users from logging a request without values in either of the roles fields. This works using the "try it" functionality, however directly on the portal it does not.Our request is using an order guide, so not sure if...
Hi All, I need to remove values from two reference fields, one choice field and one List Collector field based on a choice field selection. Type of Request : Choice List ( On selection of this field, the below field values needs to be cleared ) Knowl...
Hi All, I'm working in OOB email button which is mentioned below.Where my requirement is to show this button even when incident is closed for non admin users, But it disappears once closed. It was not there in UI action. So anyone suggest where I can...
Hi all I am trying to control the sorting of a vertical diagram, where I need to group by two columns.To my experience, does the sorting functionality work very poorly when you add multiple columns, and thats why I want to control it via a script. I ...
Hello, I knew there is OOB Add/remove users from group. I am trying to create my own for the customer's requirement. So I am checking for the "requested By" user's role. if the role has admin or group manager, it doesn't require approval. I am trying...
Hi, I am trying to remove role from Contain Roles section in one of existing role but it is not removed.
My company has a use case where we'd like to be able to trigger a MS Power Automate flow from ServiceNow. Specifically, a user would select a catalog item, complete some required fields, submit and this would trigger a flow designer flow with an acti...
Hello everyone,I have a requirement for several catalog item variables to be completed by the end user after the request is submitted. I've tried making the variables mandatory with a client script and I gave the user a new role. However, the user ca...
