Hi All
I am working on ServiceNow Tokyo instance.
Have created a flow in flow designer to create new record when inbound email contains specific keywords in subject.
The flow is working fine and the conditions are evaluated 'true' in execution details when I run "Test Flow" but after published and actual email coming in (inbound email), the flow did not triggered. Email record is created, processed and park under "Inbound > Received" mailbox.
Kindly please advise where should I further investigate and missed out anything.
Thanks.
Hi,
If your flow is evaluating and the email is received in Inbox. Probably the email property would have been set to false
refer below image
The inbound emails will be processed only when this is true/yes. Or the flow may evaluate but it will not be processed
The inbound email configuration, email receiving enabled is already has been set to True.
In that case, navigate to "Inbound > Received" and open the record and check for email logs
In above image it is empty but this email log will tell you about any other script or logic that is stopping the inbound to function
Hi
Thanks for reply.
Below is the log and I do not see anything skipped or blocked for this inbound email trigger.
The logs for skipping script are not for this flow.
