ServiceNow Inbound Email Does Not Trigger

[aungmon]

Hi All

I am working on ServiceNow Tokyo instance.

Have created a flow in flow designer to create new record when inbound email contains specific keywords in subject.

The flow is working fine and the conditions are evaluated 'true' in execution details when I run "Test Flow" but after published and actual email coming in (inbound email), the flow did not triggered. Email record is created, processed and park under "Inbound > Received" mailbox.

Kindly please advise where should I further investigate and missed out anything.

Thanks.

[aungmon]

Hi Anand

I have updated the flow as follows.

1) I have added in "glide.email.inbound.email_flow_trigger_enabled" system property and set the value as true. previously I did not have this properties. 

2) Currently there is no inbound email condition but I moved down "If" condition to step 2 and added "Log" action which write to system log as step 1 but still no triggered the action.

After updated above changes, the flow is still not triggered when email coming in.

Thanks.

[1__AnithaHV]

Hi @aungmon 

Instead of giving the condition in separate if condition. Mention the conditions in the inbound email trigger conditions.

Thanks & Regards,

Anitha H V

[KhushbooR]

Hello Team, 

I am facing exactly same issue was anyone able to solve it.

Thank you

[madhura valke]

Hello,

We encountered the same issue. We observed that the user sending the email needs to have the snc_internal role. Without this role, a new case was not being triggered, even if the user was already part of the system.

Please check the roles associated with the user.

Hope this helps. Please mark this as helpful if it resolves your issue.

[KhushbooR]

Hello Madhura thank you for your reply. Currently I am triggering the email and I have admin role