Servicenow Inbound Integration with Servicenow

[s_dinesh01]

Hi All,

i have a requirement like just for testing purpose, Whenever a tweet is posted by @mentioning  in the twitter account an Incident should be automatically created with relevant details.

i have created an developer account in twitter and have all required keys,

and created REST Inbound API web services in ServiceNow to create an Incident in Incident table and tested with REST Explore

If any one done this or if anyone know the steps can share.

any help would be helpful.

Thanks

[Dr Atul G- LNG]

Hi @s_dinesh01 

I have no solution on this but thinking if a user mentioned @Name Okay or @name Hi 

then also you want incident need to be created?

[s_dinesh01]

Hi AG,

Yeah if we mention any name or if we can create incident even if we post anything   in twitter

Thanks,

AG

[Dr Atul G- LNG]

Hi @s_dinesh01 

Sorry mate, I am not a coder , also I don't think it is a valid case even for practice. You need to put condition/checks

- You name added in last 5 min  or 1 hr

- How to check name: You need to read all Twitter / groups / chats where your name has been added.

- Then bring that info.

[Abhishek T1]

Hello @s_dinesh01 

I've included a link in hopes that it would be helpful.

https://www.youtube.com/watch?v=1bhHwhLstmQ&ab_channel=ArnoudKooi

Regards,

Abhishek Thombare