Servicenow Inbound Integration with Servicenow

[s_dinesh01]

Hi All,

i have a requirement like just for testing purpose, Whenever a tweet is posted by @mentioning  in the twitter account an Incident should be automatically created with relevant details.

i have created an developer account in twitter and have all required keys,

and created REST Inbound API web services in ServiceNow to create an Incident in Incident table and tested with REST Explore

If any one done this or if anyone know the steps can share.

any help would be helpful.

Thanks

[Dr Atul G- LNG]

@Aman Kumar S

@Sandeep Rajput what you both thinks. 

[Sandeep Rajput]

@Dr Atul G- LNG Thanks for tagging. @s_dinesh01 You can use Mention API of twitter https://developer.twitter.com/en/docs/twitter-api/tweets/timelines/api-reference/get-users-id-mentio... to get mentions of a specific twitter handle. Call this API from ServiceNow using RestMessageV2 API and connect with Twitter using OAuth authentication.

[Aman Kumar S]

@s_dinesh01 

I have worked on outbound rest API to fetch user data and search for keywords and fetch the details, not sure how to trigger SN inbound APIs from twitter.

First you need to explore if Twitter even allows that, if does, you just to build a scripted rest api and create incidents in servicenow.