ServiceNow instance performance public documentation

saimukkamala
Kilo Contributor

Hi all,

We are trying to transfer ServiceNow table data to a Database for analytics purposes using ServiceNow table APIs. And we are receiving 429 errors. I understand this depends on server resources (semaphores which depends on number of nodes in the instance) from this https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0635398 . I'm trying to understand is there a way to increase the number of nodes (also i see some forum that ServiceNow can auto scale). Is there any public documentation which i can refer to get further understanding. Also, I see there are different tiers for instances - dev, test and prod. I couldn't find any public documentation on this regarding the performance details - like number of nodes in the instances, rate limiting on number of apis etc. Where can I find these details?

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