ServiceNow Integration with Dell's warranty API

[Ben Cervantes]

Has anyone integrated Dell's Warranty API with their ServiceNow instance. We just received our sandbox API keys and were looking for guidance on where to begin. 

[jonGriff]

I wasn't aware this was possible; how did you obtain the Dell API?  Keep us posted if you make progress; I'd love to have this functionality since manually entering this information is a PITA.

Thanks!

[Ben Cervantes]

Yes, Dell offers three different APIs to customers to integrate actions with your instance. 

1.  Self-Dispatch Support Request
2. Warranty Management 
3. Technical Support Requests

If you go to this site https://techdirect.dell.com/portal/AboutAPIs.aspx you can go through their registration process to acquire a sandbox API key. It's valid for 90 days, once the testing is complete and you pass Dell's terms of use rules. They will active your API key to production and allow you to push into Prod. 

The case use here is to allow our desktop analyst the ability to check when devices are going out of warranty. I'm working on a scheduled job that will run and query the cmdb_ci_computer table for the serial number of Dell devices then query the Dell API once it finds a match update the Warranty Expiration field on the cmdb_ci_computer table. I've made some head way but I'll reply if I get the script working completely. 

[mohabirjk]

Hi Ben,

Have you made any progress on this? I am looking to do the same thing. Currently I am able to make the REST message but unable to update the warranty info on the cmdb_ci_computer table.

Thank you,

Mike

[Ben Cervantes]

Hello Mike, 

Yes I was able to complete this integration and have all of our Dell devices updated with the warranty information from their Warranty Status API. Where are you having issues?