ServiceNow Integration with Dell's warranty API

[Ben Cervantes]

Has anyone integrated Dell's Warranty API with their ServiceNow instance. We just received our sandbox API keys and were looking for guidance on where to begin. 

[Ben Cervantes]

Hello Marcel, 

There is several different ways to go about this. The way that I went about was acquiring the API end point from Dell. Once I did so I was able to create an Outbound Rest Message in ServiceNow. Within this record I created a GET method that has a variable in it called whatever you want. I then created a scheduled job that would run every hour up to 100 requests at a time. I would then query our CMDB for the service tag that I was calling for in the Rest message and update the warranty information. I am more than willing to look over code and assist in any way that I can. 

[Rick Mann]

Ben - Thanks for the info.  I do something very similar with loading Mac data into our CMDB from Casper.  Did you create a separate table to store warranty detail or are you populating the warranty date directly to the "warranty expiration" field within the CMDB?

Rick

[Rick Mann]

Ben - Sorry for another question.  How did you configure the Outbound REST message to use the API key?  I've been looking through the ServiceNow doc info and I'm not clear on the setup.  Thanks

[Ben Cervantes]

Rick - Are you still having issues setting up the REST message? 

[Rick Mann]

I received my API key from Dell last week.  Once I reviewed Dell's documentation, I was able to get the Outbound REST message setup and then my business rule.  Everything seems to be working good.

Thanks.