ServiceNow integration with Microsoft Outlook

Aqil
Tera Contributor

‎11-02-2022 03:01 AM

Hi,
I have to integrate MS Outlook with ServiceNow. The requirement is that there is a button on Outlook for "Report Phishing" to report any email as phishing, and when someone clicks this, it will create an incident in ServiceNow. Let me know the process or flow for that. 

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Soeren Maucher
Mega Sage

‎11-02-2022 10:10 AM - edited ‎11-02-2022 10:10 AM

Hello @Aqil, 

 

thats actually a nice use case for ServiceNow, which I have seen multiple clients using it. 
My suggested setup would look like that: 
1. Setup a dedicated phishing mailbox where potential mails are forwarded e.g. phishing@yourcompany.com
2. Add/ Connect this Mailbox to ServiceNow 
3. Create a simple inbound action for that E-Mail (or Flow with an email inbound trigger)
4. Setup a "Button" in Outlook that will forward the mail to the previously creted e-mail address. There are different ways/ plugins you can use. E.g. try the following: https://support.phishingbox.com/hc/en-us/articles/360031253294-Setting-Up-the-Report-Phishing-Outloo....

I hope that helped! 

Greetings,
Sören

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