Hello all,I am having trouble getting the price of a variables question choice in a script. I have a variable named 'selectState' which is of type Select Box. All the question choices are a list of States so the name and value are the same (i.e Text ...
Hi All, We have some incidents where the SLA definitions did not attach and hence due date is not calculated. The requirement is to run a script(background script/schedule job) to attach SLA based on the priority,e.g:- if Priyority is p4, 'P4 SLA R...
What I did to allow only admin/itil role user to create/delete a record in the u_mytable table is that I openeed the OOB ACL and gave the ITIL user under roles and check admin overrides checkbox. However, when someone who is a non-ITIL or non-admin ...
Hello Developers, I've crated a Database view and created a table api of the table created. After applying sysparm_fields, i'm fetching variables on the catalog task and other task fields. The Road block is whenever variable is reference type then in...
I have below Catalog client script which calls the script include. I'm getting the answer as null function onChange(control, oldValue, newValue, isLoading) { if(newValue == oldValue) { return; } var answer_json = []; var gaj = new GlideAjax('...
I have a parent table called 'Projects'. Projects has a child table called 'Project Tasks'. Projects has another child table called 'LOE'. Each Project Task has a field called 'Name'. The LOE table has a choice field called 'Task What I'd like to ...
Hi All, I have requirement, I want hide to 'More Information' toggle from the form. I don't know how but it is exist for current instance(London), now we have upgraded it to Madrid, It is showing for Madrid. It is showing in London instance as below,...
Hi Everyone, I'm trying to pull out incidents via background script that is updated 2 days ago. But it returns 0 record. But when I checked manually on the list. There are records that are last updated 2 days ago. Thank you so much for your help. Reg...
how to specify condition in addQuery() to return records of a specified date.
Hi,I created a scheduled job for sending reports to customers and it worked most of the time. However, this morning it sent out an empty excel sheet.I executed it manually and received an excel sheet with records correctly.Please help. My current Ser...
I have a report of users who are not logged into their SN account for past 30 days. I would like to remove all the groups they're part of. Apart from manually going into each user record and removing the group, Is there any other way by which we can ...
Hello Guys, What all activities are recorded in update set ? " Are user creation & group creation recorded in Update set ". ? Can you please list me down the activities which are recorded in update set Thank you in advance
Hey Community, I need some help understanding the network infrastructure on getting the mid server connected to our companies intranet, first stop is Active Directory! In our Development Environment for our intranet, I've installed the Mid Server to ...
I had a requirement to create a new field in Chnage that would show the number Releases that are related to it. I did this through an 'after' business rule in Release that would provide the count and update the appropriate field within the Change Rec...
Hello, I was wondering if someone knew how to hide specific variables from RITM Preview Icon through a TASK? This is urgent, so any help would come in handy. ThanksEveryone!
