Hi All, By default, any virtual agent topic we create, that is available on all portals. Can we make virtual agent topics available based on specific portals.Also, is there a way to configure Virtual agent so that topics which are displayed in virtua...
Similar to the attached screenshot, i want the searches on my custom table be logged to sys_search_event_list, whether search is made in the portal, on the platform or in the agent workspace. Is there a way to this?
After raised request from catalog item, state in req page showing open(ticked in snapshot) Now my requirement is: After approved RITM, state in Req page should show "work in progress"(tiked in snapshot for reference) Please suggest how to achive ...
1) I want two separate search fields on the page - Select user from (sys_user) table. And Select Company from (core_company) table. When searching in user field, any data in Company field should be cleared and vice versa.2) Based on user selected on...
I've been looking for this answer for a while and I've found a lot about adding a TOC to an article, something that pull every H1-H3 in the article into a dynamic table of contents, but I'm looking for something a little different. Our knowledge base...
Hi. I probably changed something, not sure. Our Portal uses AI Search, but our development instance has a different view from the Production instance when we search for things. I was looking into the AI Search applications, and Faceted widget, I don'...
Hi Experts, we have requirement to set the default value to a select box and make it readonly when the check is unchecked.and when the check box is checked then the we need to diplay the list of choices to allow the user to select. I have create and ...
Hello,I'm trying to copy an ATF - Normal Type Change Request Workflow so that I can make changes to the ATF steps to fits our use cases. However, I'm running in to "Unexpected error" (See attached). Could some please provide suggestions on how to ...
Can Admin role allow to update data points/description/notes in a closed incident? is this possible?
Hello All,when a we changes the HR Case state to Closed complete the case record shows as complete and state changes back to work in progress.The state does not change to closed complete but 'Ready' when the we tries to close the case using the UI bu...
hi, I want to know if there's a specified column for Users to put their feedback in, after the ticket is closed/ resolved in the incident/request tables?if no such column is provided by default, we can create a 'text' column in the incident/request t...
Hi, I have a record producer (which triggers my workflow) with a "single line text-variable" called emailaddress. In my workflow, I want to send a notification to the value entered in the emailaddress-variable. Is this possible through the Notificat...
I m getting error while inserting the records from source table to target table. Some records went sucessfully to target table, but for few records i m getting this error "error during insert of "table name"".
Hello,I have one requirement on scripted REST API,I have one resolved incident here i need to Reopen that incident using scripted Rest API, so how can i achieve this can anyone give me the suggestion to get the solution Thanks
Hello,I want to update an incident using scripted rest API, PUT Method here i want to update the following fields like short_description, impact, urgency,assignment_group,category,subcategory,work note for this i have written one script include and ...
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