How do you keep the PDI from being reclaimed
How do you keep the PDI from being reclaimed - i use it frequently but it keeps getting reclaimed
Forum Posts
Resolved! Role/ACL issues.
Hello all. Trying to figure out an issue I am having and thought I would ask the forum. I have two groups, Group1 and Group2.Each group has a role assigned RoleGroup1 and RoleGroup2 respectively.In the ACL there is a 'write' entry for both groups whe...
Active Rights field populates zero on Software Entitlement Record
I am new to SAM module, in our organization, we have an issue when we try to add user allocations on the software entitlement record that is in the state of "in use". It throws an error "Error MessageCannot allocate more licenses than available right...
Restrict Native view of a Service catalog items that belong to specific "Service Catalogs" &&"role"
Hello All,I need help with the following requirement.Service catalog can be opened with the following URL as well "com.glideapp.servicecatalog_cat_item_view/sys_id" which is the native view of Catalog Item from UI page -"com.glideapp.servicecatalog_c...
Resolved! Create a multi select field on form (not catalog item)
I want to create a field in which I can select more than one values but I don't have a table to reference here. I have like 10 values which I would like to show and one should be able to select one or more values out of those 10. What could be the be...
Resolved! Do not trigger survey for reopened Incident tickets
Currently we have a scheduled script that will send out reminders to users that have their Incident tickets resolved after 5 days, even to users that have their tickets reopened in between, with the condition that these users have not taken the surve...
Major INC - Configure Incident task form
Description:As an IT Support User I want the Incident Task to be used during a Major Incident so that I can track individual groups work on a single Major Incident.Acceptance Criteria:I know this is true when if the Major Incident State field is set ...
What is Service desk , HI tickets , ITSM , ITOM and ITIL
HI What is a Service desk, HI tickets, ITSM, ITOM, and ITILPlease tell me the above things I want to know this one's Please share your information
Inbound Email Action: did not create or update sn_customerservice_case using current
Hi All, I can see this post has come up a bit in the past, but I can't work out my problem based on the previous solutions. Hoping someone can help me identify the issue I didn't create this Inbound Action but am trying to work repair the fault. Bas...
How do dynamically add DOM elements in the client controller on serviceportal ?
Hi guys , i have a problem, cant to dynamically add DOM elements on serviceportal via client controller. object.fields.forEach(function(el){ var options = document.querySelector(".parent") var div = document.createElement('div'); div.setAttribu...
Resolved! How to set Assignment Group of catalog item/ritm based on users location
I have 3 catalog items, and based on their location of the user who submit. the ritm either need to be assigned to {Group 1} or {Group 2}. How can I write a script/BR for this to work? I know workflows can be used for this too, but I dont have any ex...
Dashboard widget titles not updating via update set
In my Dev instance, I've been amending the labels of some widgets within a dashboard. I assumed that any changes to those widgets would be included in my update set. However, when I move my update set to my Test environment, I see that the amendments...
Get the first name in reference field.
Hi Experts,Good Day! I have got a requirement, i need to get the first name in the reference type variable for a catalog item.But when i am using reference type i am able to get full name of the user. I need to separate and get fir...
Resolved! moving update sets between instances
Hello. I have about 6 update sets that we had in test that i "completed" and moved to our production instance before we updated test. I now wanna move them back from production to test again where they now don't exist. How do i do this?
