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Batching and updating list of records

Hi , I have a requirement where I need to update more than 200k+ records through background scripts or scheduled job but to be done via pagination/batching concept..update 1000-2000 records at one time and move onto to the next batch so that it does ...

Resolved! How to learn Service Portal

Hi expertise,I am new on ServiceNow. I want to learn service portal from beginner to advance. Let's share good resource to learn service portal.Regards: Naveed

CHEATING SCAMS of ServiceNow Certifications

It is such a pity that these so many groups are still operational on Telegram and indulged in atrocities as  1. Selling ServiceNow Exam dumps (screens of real ServiceNow exams) or sharing live exam content. 2. Sale of ServiceNow Exam Voucher(s) sales...

Snehal13 by Kilo Sage
  • 7975 Views
  • 17 replies
  • 9 helpfuls

Resolved! Changing the Class of an Existing CI

How does ServiceNow handle a Configuration Item (CI) class change?  I see that this is possible but I'm not sure what the logic and the rules are when this happens.  For example, it seems that fields (including data) that exist in the previous class ...

Nia McCash by Mega Sage
  • 13197 Views
  • 5 replies
  • 8 helpfuls

Resolved! am Incident API returns 429 but still creates incident

Hi Team,Need your help. We have a REST outbound integration. When peoples are trying to create an incident with API call API returns 429 but still creates incident. Can you please let me know what could be the reason and how can I find that, it happe...

Hemagiri B by Tera Expert
  • 1802 Views
  • 7 replies
  • 1 helpfuls

Update existing incident based on email subject

Hi, Can we update the incident ticket based on the email subject if the existing ticket(short description) has the same subject(short description)?for example, I sent an email to ServiceNow with the subject "ABC (User location) anything goes here" an...

snow john by Tera Contributor
  • 2444 Views
  • 7 replies
  • 0 helpfuls

Resolved! Querying end point fields that has Space in it

Need help in GET request of Rest API by passing the fields in sysparm_fields. I trying to query a Table via Rest API URI by passing only a limited number of columns of the table using Sysparam_fields. However few column names have Spaces and parenthe...

Help with dictionary override reference qualifier

Hello,I need to create a dictionary override on the incident table with a reference qualifier that shows groups that are active and of a certain group type. I can do that by using type'<sysid>'^active=true I also need one of the groups to only show u...

Bruler1230 by Tera Expert
  • 2578 Views
  • 9 replies
  • 0 helpfuls

How to a business rule run once?

Hey guys I have a business rule and client script - I have it set to when there is an incident raised via portal/ desktop the user if in a member of group X will automatically be assigned to the assignment group A. I do have that functionality howeve...

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