ServiceNow Integration with Outlook

[Nageshwari P]

I want to work on one use case, When there is any critical incident raised the email notifications respective to those critical Incident should be automatically get flagged/mark as important in outlook. I am not aware of this process. Can anyone please help me through this requirement. So that It will be very helpful. 

Thanks in advance.

[Pratiksha Kalam · Accepted solution]

Hello,
Check your notification from where you are creating email to outlook and do the changes,

If answer is helpful mark it as helpful and correct !

Thank you.

br,

pratiksha.k

[Pratiksha Kalam · Accepted solution]

Hello,
Check your notification from where you are creating email to outlook and do the changes,

If answer is helpful mark it as helpful and correct !

Thank you.

br,

pratiksha.k

[Nageshwari P]

Thank you so much for your solution. It really helped me.

[Dr Atul G- LNG · Accepted solution]

Hi @Nageshwari P 

In notification form, you will see the importance field., you can use that for your purpose. 

[Nageshwari P]

Thank you so much for your response