Developer

Unable to Access ServiceNow Certifications After Losing Outlook Email Access

Hi, I previously completed my ServiceNow certifications using my company Outlook email account. Recently, I left the company and no longer have access to the company Outlook mailbox/email account. Because of this, I’m unable to log in to: Now Learnin...

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eBonding Bidirectional Issue

Hi everyone,I have build Bidirectional e bonding with some cases:case 1 : Inc created on A will create on B with POST Method, B stored A's sys_id and A stores B's Sys_id.POST: Before insert BR:(function executeRule(current, previous /*null when async...

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Due date field on approval table is populating created date

Hi Team , due date field on approval table is populating created date , due to which it is showing Overdue immediately after approval creation, how can we fix it . Can someone help me on this. Thanks,

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Query on Client Script

Hello Everyone,I am facing an issue related to impersonation and field behavior in ServiceNow.I wrote a Client Script where, if a specific user is impersonated, the Assignment Group field should become read-only; otherwise, it should remain editable....

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how to access the input variables of a Reusable Test from a Run Server-Side Script step

how to access the input variables of a Reusable Test from a Run Server-Side Script step within the same reusable test. I have tried with param and stepsgs.log(JSON.stringify(params)); // output: {}gs.log(JSON.stringify(steps('/* sysid of input variab...

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Is there any way to hide this component Tab Sidebar by default

I Want that it should be collapsed by default until any one opens it.Is there any way to do it? in ui builder

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Can't log into my instance.

Says that the username or password is invalid. Nothing changed. I'm very sure that I logged into service now at least every 9 days. Is there anyway to verify that the instance still exists? Which it should because I got the login screen. Then the ne...

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Help with background script

Hi Team,I have 19000 active user created assets in alm_asset table. I exported this data in csv file. Then I copied all serial numbers present in CSV file (means all 19000 assets). Then on table I have put two conditions that serial number is one of ...

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Resolved! Data stream failing with the message `Exceeded maximum allowed length 65536 for a string`

We are currently creating a data stream to taken in data for an external application and we are getting the error message `Exceeded maximum allowed length 65536 for a string`. Is there a way around this error?

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Restrict ACL for the group

Hi, I've one group for Operation that group have role [sn_vdr_risk_asmt.vendor_assessor] in TPRM. This role have access to different table OOB ACL configuration. So, I' want ristrict access to particular table only read access . But this Role [sn_vdr...

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Single Meeting Link per Incident via UI Action Button

Hi Team,How can we implement a UI action button such that when it is clicked, all users join the same call associated with a specific incident? The requirement is that each incident should have only one meeting, and every time any user clicks the but...

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Resolved! How to handle Unique Key violation detected by database Duplicate Entry error in a script

Good day all! I have been tasked with taking all of our Task records where service_offering is not null and loading the corresponding Task numbers and Service Offerings into the task_service_offerings table. The "system" is enforcing that the task_se...

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Catalog item in Service Portal

Why is the drop down list and attachment text 'Drag and Drop...' is faded. Is this coming from page theme / CSS

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On hold comments required

Hi All, I have a UI Policy which makes the additional comments field mandatory for tickets assigned to the Service Desk:I also have a Business Rule, which sets the ticket state to "In Progress" when the assignment changes from or to the Service Desk:...

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Pass the values from client script to widget using spModal

Hi,I’m currently working on a use case where I need to display a popup message after submitting a Service Catalog form. To achieve this, I created a custom widget and added an onSubmit Catalog Client Script to invoke the widget.Below is the catalog c...

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