ServiceNow - Microsoft Teams Integration - configuration steps and any useful guidance articles

[WazzaJC]

ServiceNow - Microsoft Teams Integration - configuration steps and any useful guidance articles

Hi team,

I was just wandering would anyone have any useful articles and/or videos, that help with doing a ServiceNow - MS Teams Integration from scratch.

Any sort of material from ServiceNow or other Users or if you happen to have done such an integration, any documentation or guidance on configuration steps, that would help.

I would greatly appreciate any help/direction/collateral to assist me with this.

Many thanks community.

[Eswar Chappa · Accepted solution]

Hi @WazzaJC Below community article will was really helpful for your use case:

https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-micr...

Thanks & Regards,

Eswar Chappa

Mark my answer correct and Helpful if this helps you 😀

[WazzaJC]

@Eswar Chappa thank you very much, that's great and very much appreciated ! 🙂