ServiceNow PDI down for several days

[Aize]

It says - Instance Offline, You can wait, or release it now to request a new one

[Dr Atul G- LNG]

Hi @Aize 

I've been using my PDI without any issues since this morning, but I've noticed several community posts reporting that PDIs are currently offline or unavailable.

A few things to keep in mind:

PDIs do not come with official support, so there is no escalation path available.

If possible, it may be best to wait a little longer and monitor the situation.

You can release your current instance and request a new one, but this will result in the loss of any data stored in the existing PDI. To avoid losing important work in the future, make sure to regularly back up your update sets and other relevant data.

There have been multiple reports in the community today regarding PDI failures, provisioning issues, and general unavailability. If you decide to release your instance and request a new PDI, please be aware that provisioning times have increased significantly in recent days up to 2-3 weeks and more and applicable on all versions. Many community members have reported delays and difficulties obtaining new PDIs.

Unfortunately, no one can provide an exact timeline for when the issue will be resolved or when new PDIs will become available. For now, patience is the best approach—keep monitoring your request status, and hopefully your PDI will be provisioned soon.

[Aize]

Ok, Thanks.

[Aditya_hublikar]

Hello @Aize ,

This is common problem nowdays . Multiple users are facing same issue  😣

Since ServiceNow PDIs do not have dedicated support, you can either wait for some time and see if the instance comes back online, or request a new instance. However, if you request a new instance, all data from the previous instance will be lost.

Also, keep this in mind: always take regular backups of your work using Update Sets. This helps you recover your customizations and development work in situations like these.

If this helps you then mark it as helpful and accept as solution.

Regards,
Aditya

[Tanushree Maiti]

Hi @Aize 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up" ,"500 error"  or not getting online state for more than 24-48 hours even after multiple try to wake it up, then  I will  advice you  to release the instance and request a new one .   

As you know there is no support available for PDI.