ServiceNow PDI upgrade to Yokohama asks for MFA without setup

[Sangeetha_Jegan]

Hi team

    I recently upgraded my personal developer instance to the recent release Yokohama Patch 1. After the upgrade was successfully, when I tried to login to my PDI, it took me to the "Verify your identity" screen (screenshot below)

My question is,  I have not set MFA for my PDI prior to this upgrade. I happened to read that MFA is enforced for local logins (without sso) starting from Yokohama release and that, after login, setup MFA will be an option for setting up the MFA for the PDI. Right now, I don't see that 'Setup MFA' option and I am not sure which authenticator app my PDI is linked with. 

Is anyone else facing this issue? Do you know how to get past this? Right now, I am not able to login to my PDI because of this.

Thanks in advance for any help

Sangeetha.

[Sangeetha_Jegan]

@Shivalika , What do you mean by ' Go with the authenticator app'? Even if I have the authenticator app, I need the appropriate QR code that pairs my PDI with the authenticator app. How do I get to the QR code of my PDI to pair it?

[Dr Atul G- LNG]

HI @Sangeetha_Jegan 

In my case, I reset my PDI after Patch 1, and now there is no MFA on my PDI. Since you didn't set up MFA earlier, you will now need to reset the entire instance.

[Sangeetha_Jegan]

@Dr Atul G- LNG So, if I reset my PDI, won't all my changes and my custom applications be wiped out? Isn't there a solution to this without losing my data?

[Dr Atul G- LNG]

Yes, that's true, all changes will gone and practically you are not even able to log in now.

[jcmings]

Maybe try resetting your instance password?