ServiceNow PDI upgrade to Yokohama asks for MFA without setup

[Sangeetha_Jegan]

Hi team

    I recently upgraded my personal developer instance to the recent release Yokohama Patch 1. After the upgrade was successfully, when I tried to login to my PDI, it took me to the "Verify your identity" screen (screenshot below)

My question is,  I have not set MFA for my PDI prior to this upgrade. I happened to read that MFA is enforced for local logins (without sso) starting from Yokohama release and that, after login, setup MFA will be an option for setting up the MFA for the PDI. Right now, I don't see that 'Setup MFA' option and I am not sure which authenticator app my PDI is linked with. 

Is anyone else facing this issue? Do you know how to get past this? Right now, I am not able to login to my PDI because of this.

Thanks in advance for any help

Sangeetha.

[Sangeetha_Jegan]

@jcmings . I tried resetting password. The password changed but it took me to the same screen as before.

[Dr Atul G- LNG]

@Sangeetha_Jegan 

Reset is only option left.

[Sangeetha_Jegan]

@Dr Atul G- LNG , I understand but since it is going to wipe off all my data, I want to wait until there is any other viable solution before I do the hard reset. Thanks for your input

[Dr Atul G- LNG]

Hi @Sangeetha_Jegan 

I can understand the pain, but issue is there is no support available for PDI, You can just wait but i dont think any other solution. try change user role and try , it might help.

[Randheer Singh]

Hi @Sangeetha_Jegan ,
Please share your PDI name using the direct message. I can check with support if they reset the MFA on your instance.

Thanks,

Randheer