servicenow reference field not showing display value when download via excel
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09-09-2019 07:05 AM
We have a reference field (support Group ) which has read access to snc_external & cmdb_sample_role
we have a user (test) who has those roles still cannot see that field and normal itil user can see that field
if we try to report on that table and tried to export it in excel , the excel is not displaying any values for that field
Can some one help me what might me the cause ?
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09-09-2019 07:41 AM
1.Go to base table cmdb_ci by clicking CLICK HERE which is available
2. Check Display Checkbox true and give a try.
Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade
Abhishek Gardade
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09-09-2019 07:43 AM
Is it working correctly for Admins??
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09-09-2019 07:46 AM
In my PDI OOB there is an ACL which allows read access to cmdb_ci table with snc_internal role
Please mark my response as correct and helpful if it helped solved your question.
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09-09-2019 07:52 AM
Yes , its working for Admins and ITIL
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09-09-2019 07:55 AM
Got it, There is an OOB ACL that allow read access to group name. Add snc_external role to it
Please mark my response as correct and helpful if it helped solved your question.
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