Servicenow Script Action not executed
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07-07-2025 03:57 AM
Hi Team ,
I am working in a scoped application . I have to trigger a script that runs in background when a business rule is fired. For this i have created an event and a script action .
The event is fired from a before update business rule.
The event goes into the processed state but the associated script action is never triggered.
Business rule code

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07-07-2025 11:34 AM
@Anubhuti Mittal Did you check if your Script in script action has any syntactical mistakes or the script is crashing. Try to trigger the event via a background script and see if the script triggers if not then try and run the script via a background script and see if it throws any errors.
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a month ago
Hi,
i am also facing the same issue, I have made sure all the above checks.
My event, BR, Script Action all are in same scope still, event is getting processed but Script action code is not getting executed.
I am just trying to print log from the script nothing else.
})();
tried without function as well
gs.info("CSSurvey | Survey summary added to incident: ");
Could anyone please guide me what I am missing