ServiceNow Tasks Module

[MariaParis]

Hello Folks 👋

There seems to be an issue with the ServiceNow Tasks Module's "Tasks Task" where the instance won't validate, even though the steps are 100% complete. The previous instance was validated and I even redid (include validated) the previous instance under the default user, as well as "Platform User". No matter all trouble shooting steps done, which include multiple debug simulators, the instance won't validate. I am now convinced this step will not ever validate, because even the debug simulator indicates that it is ok to get an 80% with the step not validated. Does anyone know what the trick is to get the instance to validate on this one, such as what at the correct directions, etc? I have attached the screen print to prove that the step has been completed even though it doesn't validate. I appreciate everyone's feedback 🌞

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[GlideFather · Accepted solution]

Hi @MariaParis,

Try to move the Card on the VTB to another column, refresh the page, then move it back to "My Requests" and try to re-validate. Eventually, try to end impersonation and impersonate once again, sometimes it gets stuck in some unpredictable way...

Eventually, check the previously made steps, whether there was not any forgotten update to the particular PRB record, especially if there was copy and pasting, even a blank space or typeo can bring troubles..

TLDR, retry the whole thing again and check the previous steps.

[SD_Chandan]

Hi @MariaParis ,

If the task isn’t validating, try messaging the Virtual Agent chatbot on the course page or just email University Support — they’ll help sort it out quickly. 👍

[MariaParis]

Hello Chadan,
I did both these steps before coming to this board 🤩. It has been 3 days that I have been trying to resolve the issue 🥺, every way possible 💪.
The virtual agent spins indefinitely or states to go to debug stimulator, which I did over 8 times. The debug stimulator says that I may have the titles wrong, which I checked a gazillion times and redid a gazillion times- and still the instance won't validate. I am 100% certain there is a validation bug.
I have two cases open on this issue, the first case closes without a resolution, thus I re-opened it. 

I would like to see where this matter goes, but I might just give up and settle with the 80%

Thank you for your interest and advice ⭐Chadan.

[SD_Chandan]

Hi @MariaParis ,

If the task isn’t validating, try messaging the Virtual Agent chatbot on the course page or just email University Support — they’ll help sort it out quickly. 

If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

[GlideFather · Accepted solution]

Hi @MariaParis,

Try to move the Card on the VTB to another column, refresh the page, then move it back to "My Requests" and try to re-validate. Eventually, try to end impersonation and impersonate once again, sometimes it gets stuck in some unpredictable way...

Eventually, check the previously made steps, whether there was not any forgotten update to the particular PRB record, especially if there was copy and pasting, even a blank space or typeo can bring troubles..

TLDR, retry the whole thing again and check the previous steps.