ServiceNow to JIRA integration

manju5 · ‎11-24-2023

Hi,

I am trying to create the Jira ticket from ServiceNow using rest message.

I have given the endpoint, Post method and Http request but error in content body, I am getting the error like "{"errorMessages":[],"errors":{"number":"Field 'number' cannot be set. It is not on the appropriate screen, or unknown."}}"

I have shared screenshot below, Please check the content body and let me know where am I standing?

Thanks,

Manju

Anil Lande · ‎11-24-2023

Hi,

try removing the Number attributes from your payload.

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Thanks
Anil Lande

Dr Atul G- LNG · ‎11-24-2023

Hi @manju5

Few helpful :

https://www.servicenow.com/community/now-platform-forum/jira-integration-with-jira-spoke/td-p/260044...

https://www.servicenow.com/community/itsm-forum/servicenow-jira-bi-directional-integration/td-p/2570...

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Jaspal Singh · ‎11-24-2023

Hi Manju,

I hope you are passing ${incidentNumber} with a valid value in the Variable substiution related list. Also, are you sure the value you passing is in expected format at Jira side for the number attribute?

manju5 · ‎11-24-2023

I have removed the number attributes in content body, Now it is working .

Thank you for your response.

Thanks,

Manju