Servicenow to Servicenow bi-directional integration for incident and request

[Community Alums]

Hi all,

I want to integrate two ServiceNow instance. One instance will be used by users for creating incident and request and other instance is used by fulfillers. 

We need a solution to integrate these instances so that when a incident/request is created it will automatically sync to another instance and any updates made to these incident/request in any instance will update in other instance.

If anyone have any solution for this, please respond.

Thanks

Anand

[Karan Chhabra6]

Hi @Community Alums ,

There are plenty of resources avalaible for this one, mentioning a few here:

https://www.servicenow.com/community/developer-articles/servicenow-to-servicenow-integration-step-by-step-guide/ta-p/2305317

https://www.servicenow.com/community/now-platform-blog/servicenow-to-servicenow-integration/ba-p/2332866

https://www.youtube.com/watch?v=j3BVJAueXLM

If my answer has helped with your question, please mark it as correct and helpful

Thanks!

[Markus Kraus]

I would strongly recommend not to go with a custom implementation, instead use what ServiceNow already offers:
https://docs.servicenow.com/csh?version=latest&topicname=getting-started-with-remote-process-sync

I have seen countless custom implementation which all had major design flaws as they weren't aligned with ServiceNow Best Practices and cannot be maintained long-term.

PLEASE go with one of the options provided by ServiceNow.

Comparison of Instance Data Replication, Remote Instance spoke, and Remote Process Sync