Hello,
I'm testing ServiceNow Twilio integration, I installed and configured Notify and Twilio Direct plugin, I know how to send SMS from ServiceNow, I'm now looking at how ServiceNow can receive a SMS reply? I read the official documents, the plugin provides some rest services (highlighted in read in the picture below)
I want to know the usage of the services, wonder if I can utilize the service to send SMS back to ServiceNow?
It seems that the service is invoked by Twilio (I'm not really sure, maybe Twilio can receive SMS and then send the related updates to ServiceNow)?
It's appreciated if any information.
