Hello,We are testing Service Portal for Istanbul and planning to go live in our Production environment next week. I'm having an issue where the approval form is showing the variables for the request but it does not show any of the records built in fi...
Hi All, In a requirement, need to copy List Collector Values into Multiline text field. For this, I created client script and script include. This is on a table when creating a new record on selection of values in list collector, need them to copy in...
I have an array of errors I received from UI action and trying to print it on a UI page. But Instead of running through whole Array jelly prints all values as a string. <?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:cor...
I have a quantity field in a custom table. I create a field style with the table name, field name, no value, and the style of 'text-align: left;'. In the form, the field aligns left. In the list, it aligns right. I expected both to align left. If ...
Hi everyone, i'm new to the forum. I'm hoping to get some guidance and assistance on coding, i asked asimilar question before and get reply from Chuck Tomasi but I didn't clarify myrequirement clearly, I get all variable sets including questions and ...
Hi Community, I have a custom table which extends the Task table. When I try to reference this table from a look-up field I see the reference list view from the task table. I need to change that list view to something custom but I can't seem to overr...
Hi All,One of our managers wants to be able to produce a list of incidents and have a field there for each one saying how long it has been open for. What's the best way to go about this?I thought the easiest way to do this would be to add a new field...
Dear all,I've created new field on incident form referring to new table which I've created for the same.When I'm checking as ITIL user I'm getting " Security constraints prevent access to requested page" This error.I tried creating read ACL for the s...
Hi All,I need some guidance with CMDB work.The client asked me to add Business Service and business processes which I have and added relationship and on the incident form the IT Service field is pointing to business service table and the IT Service C...
Hi All. Can anyone let me know how to add one scroll to top button on bottom of the ServicePortal Homepage. I want that when an user clicks on the top arrow button it will navigate to top of the page. Thanks. SNOW@Das
Hi All,We need to get the date value from the catalog variable and validate it in such a way that it should not allow user to submit the request for past dates. I have written the code, it is working fine only for system format. (YYYY-MM-DD). Below a...
We have encountered a situation where an emails was deleted from the sent email table sys_email Tried Deleted Record option to retrieve emails but unable to find the record, Is it permanently deleted? Any help is deeply appreciated...Thanks
Hi All. I'm getting this error while trying to make an API call to a scoped app table {"error":{"message":"User Not Authorized","detail":"Failed API level ACL Validation"},"status":"failure"} I've read a lot of questions here in the community and I'v...
Hello Experts,How to remove --none-- option from dropdown of dependant field?I have one field named "Stage". Values of this field are dependant on "State" field. Currently, we have --none-- value in dropdown. And I want to remove that value. But, Dir...
I have two simple list widgets on the service portal. One shows all active incidents for the logged in user (My Open Incidents). The other (My Team Incidents) show all active incidents based on the logged in users location. So the app should show ...
