Hey Folks Any ideas as to why Additional Comments created in a New Call record do not populate to the Activity log? They generate the intended notification, and the notification gets populated in the Activity Log, but not the Additional comment its...
I currently have a config type form and on this form I have created a condition string field that I wish to evaluate in a Business Rule for a different form.The behavior would be very similar to a Business Rules condition field. ie. Condition...
I am trying to improve. I wrote an app that uses a business rule to save a table's sum aggregates for related records to a scratchpad array with named index; in the client script i retrieve the specific aggregated sum using a variable that contains a...
Hi, I am currently facing an issue with the work note decoding part which is sent via REST api. So, we have this integration established between 2 SNOW instances. We have a BR that's encoding the work note using encodeURIComponent() before sending it...
Hello. I would like to better understand the capabilities of using the advanced script feature of workflow activities. I have seen many code snippet examples online of things which can be accomplished in this scripting area. Is there a complete refer...
In the Service Management applications (ie HR, Facilities etc), some State Flows (see the Suspend state flows) have a 'Manual Condition String' of 'new sn_sm.SMConfiguration().hasRole(current,"basic")'I have worked out what this specific 'hasRole' fu...
I am using Postman to test getting an OAuth access token. I am able to get the access token successfully from my personal dev instance, but not from my employer's dev instance. I am using the password grant type, and from what I can tell the request ...
I have a Change Request report that uses the Relative filter for all changes with a Start Date and time in the next 7 days. Is there a way to ignore the actual time of the Change Request.So for example, if I run the report at 10:00am, it will show me...
I have tried both before and after business rules. Even if I have "insert" checked, they only ever work on update. I have two reference fields on the same form. I want to populate u_tac_business_app with the value of u_business_application (dot wa...
// -- CODE -- //--copy articles from parent major incident to child incidents try { var childIncIdsArr=[]; var childIncObj={}; var parentKBArtlArr=[]; var childKBArtArr=[]; var newArtArr=[]; var childKBTaskAddGr= new GlideRecord('m2m_kb_t...
Hi, I want understand use of Metric Types under assessment->metric definition - > Types where by default sevicenow provide 2 records, What is the use of groups and NPS assessment metric Types in servicenow. For group i have checked it once record...
Dear All, I wanted to ask you all for your advice about the best practices to Discontinue not user integration. Functionally it was been all cleared up, and also trigger groups have been removed. Is it recommended to remove all setting from the insta...
We have recently upgraded to Fuji Patch 6 on our non-prod environmentNot sure if others are facing this issue, but when our admins and ITIL users use the visual task board to change priorities on incidents, or re-assign incidents to different members...
Hi, Sorry, I am new to scripting... I have a selectbox field in my form which contains only names of individuals for the users to select. Whoever they select will be the approver whereby in the workflow, it will send to the correct person based on se...
what is the difference between gs.print and gs.debug? and when we can use this ?