How to enable the wishlist in Service Portal
Hi,I had a requirement to enable the wishlist feature in Service portal.Could you please help me on this.
Forum Posts
itil_user group read only because of security role issue
Hi all, we just upgraded our DEV instance to Madrid and running into a little problem with some security incident roles... It seems that for some reason our itil_user group is being locked down to read only format which is not allowing us to add user...
filter with space
To add a filter for incident search, We have used the filter "assigned_to=Bud Richman" which returns zero entries. When there is space in filter value, it seems '=' operator is not working. Can anyone please suggest a method to filter the exact entr...
Resolved! how to connect to aws instance through rest message
version- madrid hi I am trying start my aws ec2 instance from servicenow.....for that i have created one maintain item formwith fields instance id and action which i want to perform on that id (start/stop).without using plugin how to send these in...
Resolved! Need Help with Using the Discovery Tool for SSL Certificate Inventory and CI Upkeep.
A call to arms fellow ServiceNow patrons,right now i am currently using digicert scanner to extract what ports and servers that have ssl certs and exporting it to an excel spread sheet.I am currently researching methods of determining how to run inte...
Resolved! Certificate management - CMDB
HI All,Do we have any module or application where we can manage the certificates.Use case is manage certificates, issuer, expiry generate alert based on expiry - 30 days 40 days.ThanksSudhir
Resolved! User cannot write to custom table
I have created an application in studio where the table extends task. I assign the role needed for a user to access the table but when impersonating the user the fields are greyed out on the table form. The user can access all other aspects of the ap...
Incident Significance of Priority as 5-Planing When we select Impact and Urgency as 1-Low : OOB
Hi All,This is w.r.t. OOB priority matrix available for incident management.When should service desk raise incident with Impact & Urgency as 3-Low, which auto sets Priority as 5-Planing.What is the significance of 5-Planing? Is it related to enhancem...
is there any difference between eBonding and REST API ?
Hello Community, We are actually trying to setup integration between ADDM and CMDB to get data to CMDB. The question i have is, Can we use eBonding for such integration (which will be through REST API) OR since eBonding is bi-directional integration ...
Resolved! Setting Variable to Mandatory on/before Task Closure
Hi All,Hopefully someone can help with the following. it sounds simple enough, but I can't get what I want to do to work.What I need to happen is for a variable on a request task form to become mandatory on or before the 'Close Task' action. I have e...
How run One time script ?
Hello,I have a question please, how to run One time script to replace one value on the incident form with another value ?What is the best way?I have example script below. I need replace existing value with new value . Below is only example where i ne...
Resolved! User Cannot Access after Updating AD/LDAP Password
We import users and groups from AD/LDAP and use AD/LDAP to authenticate users into ServiceNow. A user change AD/LDAP password and now cannot access ServiceNow. User can log into local computer with AD/LDAP password and could access ServiceNow with ol...
Resolved! Help with setting Max Rows in multi row variable set
I've tried setting a max limit in the individual variable attributes, but it is allowing more than 10 entries. What am I doing wrong?:
Resolved! Why won't my related lists display for non-admin users?
As an admin, while in the form of a custom application, I selected the Additional --> Configure --> Related Lists option and added the appropriate selection to the form (e.g. the child table has a reference field that obtains its value from the table...
