Servicenow- Workday integration

Devika3 · ‎12-19-2022

Hi All,

Please give the detailed procedures for workday- servicenow integration.

What are the details that we required from the other team for doing this integration?

And after this integration what we have to do from servicenow HRSD?

Any help is appreciated.

Thanks,

Devika.

Community Alums · ‎12-19-2022

Hi @Devika3 ,

It should be the normal way how you create a user.

This simple process sets up the user account used for integration between Service Now and Workday, and assigns the user to the appropriate roles that represent the minimum permission required for end user of ServiceNow for successful integration with App Broker. Complete this task while you are still logged into ServiceNow as an administrator.

To create the user account in ServiceNow with the correct roles assigned:

1.

In ServiceNow, go to User Administration > Users.

2.

Click New, complete the properties for your new user, and click Submit.

TIP:Take note of the user ID and password, as it is used again in the set-up process in section Workday.

3.

Once the creation process finishes, click the hyperlinked User ID for this user, and scroll down to Roles.

4.

Click Edit, and select the following from the collection, and add them to the Roles List.

Don't forget to mark the Respones correct & helpful, if it was helpful.

View solution in original post

Community Alums · ‎12-19-2022

Hi @Devika3 ,

Follow the Steps mentioned in this Doc : HR Service Delivery Integration with Workday

Devika3 · ‎12-19-2022

In the document , it is saying to create an integration test user and security groups. But i dont see that in our servicenow application. Is that the thing we have to do from our end?

Community Alums · ‎12-19-2022

Hi @Devika3 ,

You will need to create a Integration User at Servicenow Side.

Devika3 · ‎12-19-2022

Hi w to create the integration test user from servicenow side?