Servicenow Zendesk Integration

[Mark Wood]

Hello everyone,

I am new to ServiceNow integration and am working on my first application integration. I have a question: I am using Basic Authentication, but the third-party application requires specific scopes. Where can I define these scopes for the integration?

Additionally, I have obtained a Bearer token. Can I use this Bearer token in the header of a REST Message method, even though I have selected Basic Authentication? Please clarify my doubts.

Thank you!

[Vishal36]

Hi @Mark Wood, 

Good start on your first ServiceNow integration! Before diving deeper, here are a few things you need to consider:

• Auth Type Matters:
  Basic Auth expects just username/password. If your third-party system issues Bearer tokens and uses scopes, it likely needs OAuth 2.0, not Basic.
• Where Scopes Live:
  Scopes aren’t defined in ServiceNow—they’re part of the app registration on the third-party system (where the token is generated).
• Using Bearer Tokens in REST:

If you want to use a Bearer token, don’t select Basic Auth. Instead, either:

• Use “No Authentication” in the REST Message and manually set the Authorization: Bearer <token> header, or
• Set up an OAuth 2.0 profile in ServiceNow for a smoother, secure experience.

If you’re planning more integrations or want to avoid the manual effort of managing tokens, headers, and REST logic, you may consider, OpsHub Integration Manager (OIM), an enterprise - grade integration tool. Developed by OpsHub, a ServiceNow Partner, OIM can help with:

• Secure, bi-directional data sync with not a single line of code 🙂
• Out-of-the-box support for OAuth and complex auth flows
• Automated mapping of fields, workflows, and comments
• Works across 70+ systems, including ServiceNow, Jira, GitHub, Salesforce, and more

Basically—no need to wrestle with tokens or headers. You focus on workflows; it handles the plumbing. You can try the free Community edition of OpsHub Integration Manager to get a hang of what ServiceNow integration looks like.

Hope it helps! 🙂