Set a filter to the To field in the Email Client

[ramirch]

Hello!

When typing a name in the To field of the email client, the selection displayed are records in the User table. Is it possible to configure this to only show User records that are active and have an email address?

Thank you!

[Ankur Bawiskar]

@ramirch 

by default it shows active users; it comes OOB

Is it not present in your instance?

[palanikumar]

You can set this using Email Client Recipient Qualifiers. Refer the below URL for more details:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/task/define...