Set assignment group based on field value

vcaracci75 · ‎12-09-2016

I have a service Request that I would like to have auto-assigned based on a value from one of the variables. The variable is a reference field called "it_team" and it references the sys_user_group table. can I do this via the workflow, or do I have to use a catalog client script? IF so, how would I do that?

Thanks!

dannypatino · ‎12-09-2016

Oh, okay. No worries, we all start somewhere

That would be even easier. In the Run Script activity, add:

current.assignment_group = current.variable_pool.it_team;

current.update();

To my knowledge, you can only use table fields, not catalog variables in the 'Set Values' activity.

View solution in original post

Goran WitchDoc · ‎12-09-2016

It can be done through many ways 😃 I would put it in the workflow since you always should try to avoid client scripts if you can. Can you do a screen shot of your workflow so it's easier to recommend how/when=

//Göran

vcaracci75 · ‎12-09-2016

Hi Goran,

Thanks for the quick response! I have attached the workflow below. Ideally, I would want this to happen in the circled area. Thoughts?

dannypatino · ‎12-09-2016

Do this in the workflow:

For the catalog task, check Advanced
In the Advanced Script field, add the script task.assignment_group = current.variable_pool.it_team;

Example:

vcaracci75 · ‎12-09-2016

Hi Danny,

In this particular request, there is no task. Can I do this using X= Set Values?

Thanks,