Set assignment group based on field value

[vcaracci75]

I have a service Request that I would like to have auto-assigned based on a value from one of the variables. The variable is a reference field called "it_team" and it references the sys_user_group table. can I do this via the workflow, or do I have to use a catalog client script? IF so, how would I do that?

Thanks!

[dannypatino]

Sorry, read this too quickly.   I didn't realize you wanted to assign the Request.   You would do that in a 'Run Script' activity.

[dannypatino]

var req = new GlideRecord('sc_request');
req.get(current.request);
req.assignment_group = current.variable_pool.it_team;
req.update();

**caveat: Didn't debug, just threw that out from memory.

[vcaracci75]

Well, I want to assign the RITM. If I use a Run Script, what would my script look like. Sorry, I'm a fairly new admin.

[dannypatino · Accepted solution]

Oh, okay.   No worries, we all start somewhere

That would be even easier.   In the Run Script activity, add:

current.assignment_group = current.variable_pool.it_team;
current.update();

To my knowledge, you can only use table fields, not catalog variables in the 'Set Values' activity.

[vcaracci75]

Hi Danny,

Thanks for the quick responses! Sooo...I've attached my script below. It doesn't appear to work. What am I doing wrong?