Set assignment group based on field value

vcaracci75 · ‎12-09-2016

I have a service Request that I would like to have auto-assigned based on a value from one of the variables. The variable is a reference field called "it_team" and it references the sys_user_group table. can I do this via the workflow, or do I have to use a catalog client script? IF so, how would I do that?

Thanks!

dannypatino · ‎12-09-2016

Oh, okay. No worries, we all start somewhere

That would be even easier. In the Run Script activity, add:

current.assignment_group = current.variable_pool.it_team;

current.update();

To my knowledge, you can only use table fields, not catalog variables in the 'Set Values' activity.

View solution in original post

Goran WitchDoc · ‎12-09-2016

is the value in it_team a sys_id?

if its the name, you need to change it to current.assignment_group.SetDisplayValue(current.variable_pool.it_team);

Goran WitchDoc · ‎12-09-2016

If its the workflow for the RITM. then you can use "current.assignment_group = current.variable_pool.it_team" and current.update(); in a run script activity.

//Göran

dannypatino · ‎12-09-2016

Hmmm, that worked for me when I tested.

I would check a few things

variable name (it_team)
Make sure the field is being populated (not so straight forward if it is hidden and being populated by another client script)
click on "Show Workflow" UI action on the RITM to make sure the activity is executing
variable reference table is set to sys_user_group (as opposed to cmdb_ci_group)

Outside of that, I'm not sure what it could be

vcaracci75 · ‎12-09-2016

Thanks! It worked! I had the incorrect name.

Vince