Set choice list value from a UI Page

[palmen]

I'm trying to set a value in a choice list field (On Hold reason) on the incident form with the value I select from a UI Page.

I'm new to jelly and these kind of stuff so I assume it's something easy I'm missing here.

Everything works fine, except the new value is never saved.

I get the value and it's returned to the incident form.

The page reloads and the previous value is still present in the "On hold reason" field. Before it reloads I can see the new value there for a split second

This is what I'm working with

A Ui Action displaying a glide dialog window

function onHold2(){
   var gdw = new GlideDialogWindow('on_hold_reason');
   gdw.setTitle('Chose an On hold reason');
   gdw.setSize(400,300);
   gdw.setPreference('title', 'A New Title');
   gdw.render();
}

My UI Page looks like this

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
   <g:ui_form>
   <g:ui_choicelist name='HoldReason' table='incident' field='hold_reason' />
   <br />
               <br />
   <g:dialog_buttons_ok_cancel ok="return updateOnHold()"/>
   </g:ui_form>
</j:jelly>

Client script on the UI Page

function updateOnHold() {
   //Gets called if the 'OK' dialog button is clicked
   GlideDialogWindow.get().destroy(); //Close the dialog window
   var reason = gel('HoldReason').value;
   g_form.setValue('hold_reason', reason); //Set 'On Hold Reason' field with the chosen reason
   g_form.save();
}

Processing script on UI Page

// redirect back
var urlOnStack = GlideSession.get().getStack().bottom();
response.sendRedirect(urlOnStack);

[Kalaiarasan Pus]

Can you see the list view of the table and see if the value is getting saved? Do you have business rule or a client script that may be overriding the value before or after getting saved?

[palmen]

I can't find any businessrule or client script targeting the hold_reason field on incident table (it's an out of box field).

I've looked at the history for the incident, and there is nothing there about the hold_reason field has changed.

[palmen · Accepted solution]

We've found out what is causing the value not to be saved, it's the g:ui_form tag in the UI Page, if we remove them everything works fine.

No idea why it's like that, but in some way it seems like the g:ui_form does a reload or save the previous value when you perss the OK button.

The code we are using now is

UI ACTION

function onHold2(){
   var d = new GlideModal('on_hold_reason', false);
   d.setTitle('Chose an On hold reason');
   d.setPreference('title', 'A New Title');
   d.setSize(400,300);
   d.render();
}

UI PAGE

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
   <g:ui_choicelist name='HoldReason' table='incident' field='hold_reason' />
   <br />
   <br />
   <g:dialog_buttons_ok_cancel ok="return updateOnHold()"/>
</j:jelly>

UI PAGE Client Script

function updateOnHold() {
   var reason = gel('HoldReason').value;
   g_form.setValue('hold_reason', reason);//Set 'On Hold Reason' field with the chosen reason
   g_form.save();
   GlideDialogWindow.get().destroy(); //Close the dialog window
   return true;
}

[Community Alums]

Any workaround that we have, because If I remove the ui_form tag it breaks my other functionality.

[geoffcox]

Here is the html from my page.

I don't seem to have the advanced editor button at the moment, so I can't format it sensibly.

<g:ui_table>

<g:evaluate var="jvar_user_sysid" expression="RP.getWindowProperties().get('owner_id')" />

<g:evaluate var="jvar_user_name" expression="RP.getWindowProperties().get('owner_name')" />

<g:evaluate var="jvar_comment_text" expression="RP.getWindowProperties().get('comment_block')" />

<g:evaluate var="jvar_target_name" expression="RP.getWindowProperties().get('target_name')" />

<g:evaluate var="jvar_target_id" expression="RP.getWindowProperties().get('target_id')" />

<!-- owner field -->

<tr class="header">

  <td class="column_head">

      <span class="slushselect">Owner</span>

  </td>

</tr>

<tr>

  <td>

      <g2:ui_reference name="user" table="sys_user" value="${jvar_user_sysid}" displayvalue="${jvar_user_name}" />

  </td>

</tr>

<!-- target release field -->

<tr class="header">

  <td class="column_head">

      <span class="slushselect">Targeted Release</span>

  </td>

</tr>

<tr>

  <td>

      <g2:ui_reference name="QUERY:u_released=false" table="u_tools_releases" value="${jvar_target_id}" displayvalue="${jvar_target_name}" />

  </td>

</tr>

<!-- comment field -->

<tr class="header">

  <td class="column_head">

        Comment:

  </td>

</tr>

<tr>

  <td>

        <textarea id="issue_comments" rows="3" cols="65" wrap="soft">${jvar_comment_text}</textarea>

  </td>

</tr>

<tr><td>

<!-- twin SELECTS -->

<div align="center">

<g:dialog_button onclick="return onSubmit();" name="ok_button" id="map_button">${gs.getMessage('OK')}</g:dialog_button>

<g:dialog_button onclick="cancel();" name="cancel_button" id="cancel_button">${gs.getMessage('Cancel')}</g:dialog_button>

</div>

</td></tr>

</g:ui_table>

<script>

var comment_contents = document.getElementById('issue_comments');

if (comment_contents.innerHTML == ' ') {

      comment_contents.innerHTML = '';

}

</script>