When creating Reference or List Collector variables in Catalog Items to be used on the Service Portal, it will typically show the "Display Field" of the table being used in the variable. We know that you can add additional fields to be displayed in the selection drop-down by adding the fields using the "ref_ac_columns" attribute directly in the variable (we do this quite successfully on a lot of variables).
However, it appears that there may be a way to "by default" show more fields outside of using the "ref_ac_columns" attribute. I say this because on ALL of our Catalog Items, whenever there is a Reference or List Collector field is based on the sys_user table, it shows BOTH name and email address, even though there are no ref_ac_columns attributes entered for any of these variables.
I am pretty sure that we found a way to do this like this, by default, a few years ago. But I do not remember how we did it, and I have not had any luck searching. I seem to think it was some sort of system default of list view default, but I cannot find it.
The reason why I am asking is because we have many Catalog Items using sys_user Reference/List Collector fields, and we would like to add one more field to this default view, and it would be easier to do it in one place, instead of updating a whole bunch of catalog items and variable sets.
Does anyone know where this might have been updated initially, to make it so that all Reference/List Collector variables on the sys_user field automatically show multiple fields, by default, without using the ref_ac_columns attribute? It obviously can be done, because we are using it currently, we just cannot remember how we did it!
Thanks
