Set Default Font Size on Knowledge Articles not working

[crisking]

I have a request to force specific font style and font size on a couple of HTML fields within knowledge article form. So I thought this will be a simple one. I followed these steps:

1. Right click on the field name and select 'Configure dictionary'

2. In the default value field I entered:

   1. <p><span style="font-family: verdana; font-size: 10pt;">&nbsp;</span></p>

It seems to work, the only problem I can see is if we delete all text than it switches back to system default font size.

[Paul Curwen]

I'm afraid you will have to live with that as it's not possible to start with a totally empty field and have a default font, if you first delete all content as the editor will not accept an empty paragraph tag that only has a font size in it. By removing all the content you are effectively removing the <p> tag which sets the default font, that is why the &nbsp is there. 

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