Set default source for mobile app HR Case

[rafas_10]

Hi everyone,

I was wondering if it was possible to set all HR Cases created via ServiceNow mobile app with the source 'mobile_app' for example without using gs.IsMobile()?

Thank you! 

[Ankur Bawiskar]

@rafas_10 

but is it using some record producer etc?

how? share screenshot

[rafas_10]

Yes, It's using record producers, as normal. Basically I want when a user submits the record producer in the mobile app, that is creates the case with a specific source. I can't use gs.IsMobile() as the property related to it is set as false

[Ankur Bawiskar]

@rafas_10 

is this record producer also used from desktop?

[rafas_10 · Accepted solution]

Hi all,

I found the following solution:

Business rule 'after' 'insert' on table 'catalog_channel_analytics'.

Conditions:

engagement_channel=mobile^table_nameLIKEsn_hr_core_case^method=create^EQ

and script:

(function executeRule(current, previous /*null when async*/ ) {

    var hrCase = new GlideRecord("sn_hr_core_case");

    hrCase.addQuery('sys_id', current.document_key);

    hrCase.query();

    if (hrCase.next()) {

        hrCase.contact_type = "mobile_app";

        hrCase.update();

    }

})(current, previous);

And it works 🙂