Set default values in email client from script

brumiou · ‎01-23-2014

Hi,

I'm opening an email client window from a ui macro (the purpose is to have a mail icon next to a field).

To open the client I'm using this script :


var id = g_form.getUniqueValue();
popupOpenEmailClient("email_client.do?sysparm_target=incident&amp;amp;sysparm_table=incident&amp;amp;sysparm_sys_id=" + id + "&amp;amp;sys_uniqueValue=" + id);
}

It works fine.

But now I want to set the value of the from, to ans subject field.

I've tried a lot of thing, but without any chance.

Do you know a way to set the value of these fields in the mail client popup?

Thanks a lot

rgds

Xavier

brumiou · ‎01-27-2014

Hi,

maybe it can help somebody, but I've managed to do it.

I've created a field called u_client_mail_type as a choice field with different velues in it : assigned_to, technical_correspondant, user.

For each value I've created a client mail template with this field and value in the condition.

And in the ui macro, I simply call the popupOpenEmailClient like that :

popupOpenEmailClient("email_client.do?sysparm_table=incident&amp;amp;sysparm_sys_id="+id+"&amp;amp;sysparm_target=incident&amp;amp;sys_target=incident&amp;amp;sys_uniqueValue="+id+"&amp;amp;sys_row=0&amp;amp;sysparm_encoded_record=&amp;amp;incident.u_client_mail_type=assigned_to&amp;amp;sysparm_stack=no");

the important part is the incident.u_client_mail_type=assigned_to at the end of the url, to select the template I need.

The field doesn't have to be on the form, it's just used in the template condition.

rgds

Xavier

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kreddyT · ‎04-26-2016

yes, its in email client template.

I used your javascript line and its working now.

Thank you so much.

BK9 · ‎05-27-2014

I set the link in the UI action, so it wasn't the URL.

I did change the conditions in the default email client template to exclude the client mail type, which has seemed to work, but seems a little risky.

sajan0192 · ‎07-22-2016

Hey Xaviour,

I want to create a UI action. Onclick of that UI action email client window should get open and in the body content all the values from comments should get populated.

Can you advice me how can I achieve this requirement.