Set field value true if the caller field has a particular person

[Community Alums]

On an interaction, I have a field name 'u_external_user'. It is a checkbox (True/False).

I want to toggle this field True if the Opened for field 'opened_for' is a user named External User. I believe a client script will be the best way to do this but need advice on this and code if anyone can help.

[Community Alums]

For this request, I am changing the value of the field to true. The scenario is:

If caller is 'External User', set the 'u_external_user' field to true.

[AndersBGS]

Hi @Community Alums ,

Ok, then you need a OnChange client script to set value to true.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Community Alums]

I am using an onChange Client Script but it is not toggling the field. Here is the code:

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

        return;

    }

    if (g_form.getDisplayBox('<opened for>').value) == 'External User';

   {

        g_form.setValue('u_external_user', true); //when caller is external user

    }

    else {

        g_form.setValue('u_external_user', false); //when caller is NOT external user

    }

}

[Community Alums]

The 'u_external_user' field value is not changing.

[Anurag Tripathi]

Can you Share screenshot of the form filler that shows you have selected external user.

And your script.