Set fields to mandatory after changing state from canceled.

[Community Alums]

We have set the ability to cancel a case and set the state back to either Assigned, In Progress or Pending. When changing the state back to any of these values, fields that were not mandatory before cancel are now mandatory. How do I prevent this?

[Kai Tingey]

Check the following:
UI Policies 

Client Scripts

Business Rules

and, assuming you have a UI action to cancel the case, check that also.

one of them will be the culprit.

[Community Alums]

I will continue to review those. The only thing I didn't check was the UI Action.