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a month ago
Hi Team,
I wanted to set SLA Timezone as Asia/Kuala_Lumpur.
My instance timezone is Europe/Berlin.
Is it possible ?
I tried by changing SLA Timezone to Asia/Kuala_Lumpur.
But still it is showing Europe/Berlin timezone.
Please help.
Solved! Go to Solution.
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a month ago
Hi @Amrutha K V The elapsed time shown in the first screenshot is correct based on your SLA schedule, which is 8:30 AM to 5:30 PM.
I believe you are checking it after 5:30 PM, which is why it shows 16 hours — it's counting time outside of business hours as well.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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a month ago
Hi Dr Atul,
Adding the screenshot here,
Can you please help.
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a month ago
Hi @Amrutha K V The elapsed time shown in the first screenshot is correct based on your SLA schedule, which is 8:30 AM to 5:30 PM.
I believe you are checking it after 5:30 PM, which is why it shows 16 hours — it's counting time outside of business hours as well.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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