Set the default Assignment Group

[Sandhya20]

Hi All,

I have a requirement to ensure that the Assignment group field is automatically set to "Service Desk" if it is left empty during the submission of an incident in ServiceNow. There is an auto-assignment defined based on the category and subcategory field values, but not for all combinations. So, if the auto-assignment does not occur, it should default to "Service Desk". While the Assignment group field is mandatory at the form level, incidents created from various other sources like integrations and emails are sometimes created with the Assignment group as null.

How can I achieve this?

Regards,

[SN_Learn]

Hi @Sandhya20 ,

You can create a after insert business rule on incident table.

When to run: assignment group is empty

Then set the value of assignment group to service desk.

[Pratima Kalamka]

Hello @Sandhya20 

- Right click on assignment group field and Go to the configure Dictionary and set it default value "service desk".

And

create After Br and give the conditin is assignment groupt is emtpy and set value 'service desk'.

If my answer is helpful please mark it as helpful or correct!!

Pratima.k