Set the View when opening a RITM record by internal team

[now developer]

I have a requirement: "When a user who is working on an RITM record, the view should be set to default view  when someone from internal team opens the record(as OOB it is Self Service View)". I tried using roles, but seems like there is some complexity. Please suggest an approach to this.

Thanks

[Sujatha V M]

@now developer  You can use a script to control the form view used by different roles.

Support case : Verifying if a view rule is defining the view on a form

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0523472

Support case : How to make a view rule applies on a list

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0723494

https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/navigation-a...

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[now developer]

Thank you Sujatha, I wrote a View Rule and that worked. Thanks for the documentation.

[Sujatha V M]

@now developer  Glad that it had helped you!

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Sujatha V M]

@now developer 

Please accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.